SHIPPING

Germany 4.95€ I Free shipping over €100

Germany (Express)* 9.95€ 

EU - Mainland 9.95€ I Free shipping over €175

Switzerland 13.95€ (more info)

United States $10 

United States (Express) $20

*Express shipping Germany: Delivered within one business day, if you order before 2 PM. Does not include deliveries on weekends and holidays. This means for instance an order received before 2 PM on a Friday will be delivered on Monday, while orders received on a Saturday will be delivered on Tuesday.

INTERNATIONAL ORDERS

For orders outside of Germany, import taxes, customs fees and charges may be levied by the destination country which are not covered by Narah Soleigh.

PRE-ORDER

What if my order contains pre-order items as well as items that are already available?

To keep shipping as sustainable as possible, we usually don't split orders. This means the items will be shipped together in one package, once the pre-order items become available. If that doesn't work for you, we kindly ask you to place separate orders. This also applies for pre-order items with different shipping date estimates, meaning we ship everything in one package once all items become available.

Example: Item A has an expected shipping date in November, while Item B will ship in December. Your order will be shipped in December.

When do I get a pre-order discount?

Our 15% pre-order discount only applies to new items & collections. Restocks of existing products are excluded from this offer.

Can pre-order items be returned or can I cancel my order?

Yes, like any item preorder items can be returned within our 28-day return window. They can also be cancelled at any time.

RETURNS & EXCHANGES

RETURNS

While we hope that you will love your new Narah Soleigh piece(s), if for some reason you are unhappy with your purchase, you can return any item(s) within 28 days of the delivery date. Returns that exceed this period will generally not be accepted.

Don't hesitate to send us an email at orders@narahsoleigh.com in case you have any questions - we are always happy to help. 

EXCHANGES

We are happy to replace items if they are defective or damaged or if you would simply like to exchange an item for a different size. Just send us an email at orders@narahsoleigh.com telling us which item(s) you would like to exchange.

Note that we cover the costs of sending the exchanged item to you, while you cover the initial return shipping. This only applies for orders to Mainland EU Europe. If you are from a different region, please place another order & return the other item(s) at your own cost.

For more information please go to our Shipping&Returns page or send us a message at orders@narahsoleigh.com.